CFSWorX for Frontline Workers

ICONICS CFSWorX™ is a solution designed to streamline the efficiency of field service organizations through intelligent scheduling and reliable notifications. It empowers field service workers and maintenance personnel to move past the legacy break/fix model towards more proactive facilities and equipment management.

Key Feature

Smart App for Connected Field Service Workers

Workflow-based Escalation for Critical Issues

Automatically Assigns Tasks Based on Location, Schedule, Availability, and Skill Level

Integrates with Microsoft Dynamics 365 and Other Popular ERP/CRM Systems

Intelligent Scheduling with Reliable Notifications

Comprehensive Audit Trail for Reporting and Accountability

Manufacturing Execution Systems (MES)

Most modern plants use a Manufacturing Execution System (MES) to manage and monitor work in progress on the factory floor. MES solutions involve system control systems that rely on up-to-date info to provide a snapshot of the current state of products being manufactured. In regulated industries, it is also the repository for critical lot and process data.


  • Fast, Intuitive Graphical Workflow Designer
  • Data Mine Any Real-Time Data Source
  • Powerful Transaction Workflow Scheduler
  • Seamlessly Orchestrate Historical Data Integration
  • Centralized Unified Data Manager
  • Real-Time OPC Compliance

Overall Equipment Effectiveness (OEE)

OEE software provides a full end-to-end process performance monitoring solution that provides actionable intelligence to users at any level of an enterprise. Highly accurate, real-time and historical information can then drive global operational efficiency and help to gain a competitive advantage. OEE software solutions typically involve pre-built calculations, downtime analytics, and production scheduling; all of which combine to help ensure effective business processes.


  • Advanced Analytics and Automated Reporting
  • Prioritize Workloads
  • Accountability
  • Preconfigured Templates
  • Connectivity to Multiple Data Sources
  • Powerful Data Mining Tracks Real-Time KPIs

Fault Detection and Diagnosis (FDD)

Fault Detection and Diagnostics (FDD) technology significantly reduces costs and improves operational efficiency. It incorporates a standard library of fault rules that can be customized to predict equipment failures and advise personnel of preventive actions.


  • Predict, Reduce and Eliminate Equipment Downtime
  • Automatically Detect Faults and Receive Real-time Notifications
  • Utilize Preconfigured Fault Rules in the Standard Rules Library
  • Reduce Maintenance and Determine Probable Causes
  • Rich Visualization and Reporting
  • Return on Investment Typically Within 12 to 18 Months